TQM Certifications Cancellation and Refund Policy
We process requests for cancellation and / or refunds in legal, ethical and professional manner. We aim to be open and transparent with our customers.
As a minimum, this policy has been written to comply with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Unless otherwise agreed, all works are completed within 7 days. We aim to start works upon receipt of payment.
We request that any request for cancellation and / or a refund should be made in writing, this includes via email (24hrs per day). Contact information can be found by visiting our contact page.
We do not operate premium phone numbers. We can be contacted by phone, email, post should you need to contact us.
If online transaction fails, TQM Certifications will not be responsible for any transaction failure, therefore in such cases we suggest to contact your bank for details. Application/ Annual /Assessment etc. Fee received by TQM Certifications are non-refundable in case certification awarded. TQM Certifications terms and conditions for online payments are subject to change at any time. Each transaction shall be subject to the specific term and conditions that were in place at the time of the transaction.
Cancellation and Refund Policy for Certification
If works have not started then a full refund will be offered.
Cancellation – Before certificate award (within 3 days from payment) – If works have started at the point of cancellation, works completed will be charged on a pro-rata basis. This will be up to a maximum of 50% of the fee paid.
Cancellation – Post certificate award (Up to 7 days from certificate award) – At this stage all works will have been provided in full. We cannot offer a refund fund post certificate award for the services provided.
Certification will automatically expire if the annual re-certification fee (After 3 Year of Certification awarded) is not paid – There is no need to contact us.