ISO/IEC 20000-1:2018

IT Service Management System

ISO/IEC 20000-1 is the international standard for quality management specifically focused on                  IT Service Management (SMS).

ISO/IEC 20000-1:2018 provides a set of standardized requirements for an IT service management system (SMS). Given how vital IT is to organizations, it is essential that both your internal and external services are aligned with the needs of your business and customers.

ISO/IEC 20000-1 will align your IT service management with an overall business strategy and create a platform for effective business continuity management. ISO/IEC 20000-1 is fast becoming a global standard of excellence for any company delivering complex services.

Benefits to Business

1. Improve effectiveness and efficiency
2. Protection of confidentiality, integrity and availability of information
3. Ongoing Visibility
4. organization has demonstrated reliability and high quality of service
5. Higher productivity
6. Continual Improvement
7. Consistency in the delivery of your service or product

Benefit of Certification

1. Certification also demonstrates that your management system complies with the international standard
2. Greater Value for Customers
3. Access to markets
4. benchmark your organization against the internationally recognized standard for service management
5. Increased competitiveness & credibility
6. Build Customer confidence
7. Protect the company’s brand image